The MRC interface toolbar offers buttons for chat, locking the client's keyboard and mouse, view-only mode, taking screenshots and rebooting the system. This requires a client-side agent, but again you don't have to worry about installation, at least not on Windows: it will be automatically loaded for you, and then unloaded when the session has finished. When it's time to fire up a remote access session, you can choose from RDP or DameWare's Mini Remote Control (MRC) utility. The client can also be remotely powered off or rebooted, and there are specific options for managing Intel vPro-enabled systems. Some tasks require the remote registry service to be enabled, but this isn't a showstopper: if it isn't running, DameWare will offer to start it remotely. You might imagine that this would limit its capabilities, but selecting a client brings up a huge lists of tasks: even without opening a remote session, you can view its hard disks and storage properties, list local users or groups and create new ones, check event logs, monitor the Registry and stop or start services. The console presents a simple Windows Explorer-style interface, with the left-hand pane showing Active Directory domains and workgroups discovered on the local network.Īs for client-side installation, there is none: DameWare doesn't need to deploy its own agents, instead relying on native technologies. It took us barely five minutes to get the Remote Support console set up on a Windows Server 2012 R2 host.
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